Last updated: 14 November 2026
You may return a part within 7 days of receiving it if it has not been used, and we cover all costs for defective parts.
1. Cancelling before shipment
- Before we send the order to the supplier: free cancellation and a full refund.
- After it is sent to the supplier and before it ships: we try to cancel it with the supplier, and if successful we refund the full amount.
- After shipment: treated as a return after receipt (section 2).
2. Returns within 7 days (non-defective parts)
- Period: 7 days from the date you receive the part.
- Condition: not installed and not used, in its original condition, packaging and accessories.
- Return cost borne by the customer: delivering the part to our Riyadh warehouse, then the actual cost of shipping it back to the supplier in the country of origin and its tax, deducted from the refund with a receipt showing it.
- Refund amount: the price of the part and the original shipping fees. Customs duties are non-refundable because they are paid to government authorities, and they are shown separately on your invoice.
3. Not returnable (unless defective)
- Parts made or modified to your specifications (size, programming or custom colour).
- Parts that have been installed, used or unsealed in a way that prevents resale as new, such as tuning devices after being linked to a vehicle.
- Opened consumables.
4. Defective or incorrect parts
If you receive a part with a manufacturing defect, a different part than ordered, or a part damaged in transit:
- Contact us with photos and your order number on WhatsApp or at sales@motors.com.sa.
- We cover the full return cost.
- We repair or replace the part, or refund the full amount including shipping and customs, at no cost to you.
Defects that appear later are covered by the manufacturer's warranty for its period and terms stated on the product page, and we handle the supplier on your behalf. The warranty does not cover damage from incorrect installation or misuse.
5. Refund method and timing
- We refund to the original payment method within 14 days of receiving and inspecting the part.
- For purchases via Tabby or Tamara, refunds are made through the provider according to its procedures.
6. How to request a return
Contact us before sending any part with your order number and the reason for the return, and we will give you the address and steps. Parts sent without prior coordination may be delayed in processing.
Mehrakkat Trading Establishment (trading as Motors) · CR 7021327627 · VAT 302055452400003
RDOE5536, Dahrah Al Awdah West, Diriyah, Riyadh 13736, Saudi Arabia · sales@motors.com.sa · WhatsApp 0508850909 · motors.com.sa